Frequently Asked Questions

Create a Zoom Account

This article will walk you through getting and setting up a Zoom account if you don't have one.

Bookmarks

Navigating the platform

How do I reset my password?

Who do I contact for a technical support issue with the platform?

My video isn’t loading on a step. What should I do?

What should I do when I am locked out of the platform and cannot log in?

Workshop & Office Hour Times

How do I access weekly workshops?

Where can I find the past Launch workshop recordings?

Watch past guest speakers and worskhops

What are Office Hours?

What is the role of my Acceleration Coach?

How are Action Steps Reviewed?

Your steps matter to us! Check out our review process below to learn more about what happens when you submit a step.

How do I attend a Workshop or Office Hour session on my phone?

What if there is a problem with autosave?

What are the program requirements?

Contact

How can I give program feedback?

How do I make sure Launchers can find me on Find & Connect?

How do I print an Action Step as a PDF?

How do I submit a success marker?